Last Updated: July 28, 2026

At BoxGhar, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product.

Returns are accepted only for unused items in their original packaging. Once the returned item has been inspected and approved, your refund or replacement will be processed.

Please note that customised or personalised products cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Shipping charges are non-refundable unless the return is due to our error.

If you have any questions or need assistance, please contact us through the Contact page on our website.